The UPS Store in 595 New Loudon Road

Customer Reviews about The UPS Store:

• ★ ★ ★ ★ ☆
  Good service, not very friendly probably too busy, but i used to live nearby and used their services a lot . i recommend their services. very efficient
  By Johnny Lopez, June 19, 2017
• ★ ★ ★ ★ ★
  Courteous, helpful, and exceedingly efficient: I visited with three open boxes of clothes that had no labels, not sure what to expect. The employee expertly rearranged my boxes in no time, taped them closed with a reassuring amount of tape, and analyzed their dimensions and weight at a blink's pace. I started giving the address and the employee checked my name with me, which I hadn't even given. In about three minutes, three open, unlabelled boxes were ready for shipping, and my receipt was in front of me. When I got to my car I had to pause and take a breath to process what had just happened.
  By Maziar Saleh Ziabari, January 18, 2017
• ★ ☆ ☆ ☆ ☆
  I have never had such a frustrating experience with ups as I did with your representative at the ups store sat 5/20. The girl behind the counter eas not client driven. There was a substantial line of in person clients awaiting service. After 20 minutes she announced that clients dropping off without needing receipts could leave packages. However she then proceeded to scan those packages rather than assist clients in store. The music in the store was sexually and language in appropriate for a business. She was unable to ship on our ups account so suggested we go to closed location. Upon our return she was was on her cell phone and noticeably annoyed to have to stop texting to respond to client in front of us. Often times I assume poor training is at fault but the girl at this location was not client driven. There should be a representative at every business who values your patrons.
  By stacy daniels, January 06, 2017
• ★ ☆ ☆ ☆ ☆
  Customer service here is a joke. There was only one attendant here on a Saturday. She wasted half of an hour of my time trying to convince me to get rid of the packing I already had to buy one of her boxes, asking for the zip code six times and then being unable to help us. She instead sent us to another store - neglecting to tell us it was closed. There is no respect for customers or their time here.
  By Emily Phillips, November 29, 2016
• ★ ★ ★ ★ ★
  Drop-off took me less than 20 seconds from entering the store to I leave.
  By Frank Wu, November 17, 2016

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About The UPS Store in Latham